品牌的本质即信任，信任源于周到的服务。法罗宾将服务贯彻于经营行为的始终，坚持售前、售中和售后服务，在服务中感悟商机，获取时尚资讯；在服务中探索客户需求，使客户持续满意；在服务中倾注关怀，培养忠诚客户，以服务使品牌不断增值。

The nature of brand is customer’s trust, which comes from the considerate service. F· Robin carries the idea of service throughout the operation, sticks to the comprehensive service from pre-sale to after-sale. When providing service, this brand seizes the business opportunity and gain fashion information; explores customers’ requirement and keep them satisfied; offering care as well as attention, which leads to loyal customers. On the whole, the good service makes the value of brand grows constantly.